Shipping policy

Once your order is successfully placed, you will receive an order confirmation email at the email address provided at checkout.

This email serves as your order confirmation and includes your order number and purchase details.

Order Processing Time

  • Orders are typically processed within 1–3 business days before shipment.
  • Orders placed on weekends or public holidays will be processed on the next business day
  • During peak seasons or periods of high demand, processing times may be longer
  • Please note that processing time is separate from shipping time.

Shipping Methods & Fees

We offer the following shipping options, subject to availability based on your delivery address:

  • Standard Shipping
  • Express Shipping

Shipping fees and available options will be calculated and displayed at checkout based on your destination.

Estimated Delivery Time

Estimated delivery times are provided at checkout and may vary depending on:

  • Destination country
  • Customs clearance procedures
  • Local carrier operations

Delivery times are estimates only and are not guaranteed.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Tracking updates may take 24–48 hours to appear after shipment.

Customs Duties & Taxes 

Orders shipped to the European Union may be subject to import duties, VAT, or other taxes, depending on local regulations.

Unless explicitly stated otherwise at checkout, shipments are sent Delivered Duty Unpaid (DDU)

Any applicable customs duties, VAT, or import taxes are the responsibility of the customer

Customs authorities may require additional information to clear your shipment, which could delay delivery.

Delivery Issues & Undelivered Packages

If your tracking information shows that your package has been delivered but you have not received it, or if your package has not arrived within the estimated delivery timeframe, please contact our customer service team as soon as possible.

📩 Customer Service Email: amigo@deweleu.com

We will assist you in investigating the issue with the carrier. Please note that delivery delays caused by customs clearance, incorrect address details, or carrier-related issues are beyond our direct control.

Incorrect or Incomplete Address

Please ensure that your shipping address is complete and accurate at checkout.
We are not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.